The saga of my journey into Apple computers continues...
I recently contacted the Apple Store in Woodfield Mall about the discounts set up for my students and during my discussion with my product specialist, I was offered the chance to swap my new Apple MacBook Pro with Retina Display for an even NEWER one that has the latest TrackForce trackpad. Kudos to Apple for offering this to me!
I had just purchased the MacBook Pro just shy of two months ago, but recently, Apple announced an improved version with a new Intel processor, an SSD (solid state drive) that is twice as fast as the old one and also a new trackpad that makes it easier to click and has secondary functions. Apple's product specialist decided that I should be using the latest version of the machine since it is one that I will use to evaluate their computers with for recommendations to my students. He felt that if I had a better experience with my machine, I'd be happier with my laptop and ultimately refer more potential computer users to them! Smart move on his part and great customer service!
I have to say, this is how business should be run! While it was not something that needed to be done, the gesture was a smart one. If only other companies would recognize that a little bending of the rules often go a long way to gaining more satisfied customers and also more business because of it!
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